Job Details

The County of Riverside Sheriff's Department is seeking experienced 9-1-1 Dispatcher Sheriff's Communication Officer IIs to support the Palm Desert and Riverside locations. If you are currently employed by a California POST agency as a 911 Dispatcher, we encourage you to apply.

The Sheriff's 911 Communications Officer II is the full journey level class in the Sheriff's 911 Communications Officer series. Incumbents in this class provide emergency and routine services Countywide from one of the Sheriff's Communications Centers. Incumbents in this class are characterized by responsibilities, which require the execution of a high degree of discretion, initiative, and independent judgment as to a course of action where unprecedented situations routinely arise.

This class is distinguished from the class of Sheriff's 911 Communications Officer I in that the latter is a trainee level working under direct supervision. The Sheriff's 911 Communications Officer II is further distinguished from the Senior Sheriff's 911 Communications Officer in that the Senior level serves in a lead capacity over Sheriff's Communications Officers and is responsible for their initial and ongoing training.

Please note the Sheriff's 911 Communications Officer II position has opportunity for

POST pay incentives in addition to the hourly wage:

4% per hour worked for Basic POST Certificate

7% per hour worked for Intermediate POST Certificate

12% per hour worked for Advanced POST Certificate

Additional Incentives Include:

* Fully Paid Training

* Uniforms Provided

* Bilingual Pay

* Night Shift Differential Pay

* Training Officer Pay

* Department Wellness Resources

* Potential for Advancement and Special Assignments

Meet the Team!

The law enforcement professionals of the Riverside County Sheriff's Office, with a staff of over 3,600 dedicated men and women, cover the expanse of over 7,300 square miles in southern California. The Sheriff's Office is dedicated to serving the citizens of its communities with integrity, professionalism, leadership, and loyalty and believes in service above self.

* Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.

* Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.

* Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.

* Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.

* Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.

* Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.

Education: Possession of a high school diploma or equivalent (e.g., GED).

Experience: Completion of all phases of training, including the Public Safety Answering Point (PSAP) position, Back-up radio and two (2) primary radio channels as a Riverside County Sheriff's 911 Communications Officer or twelve (12) months in the operation of emergency radio dispatch equipment in a law enforcement agency.

Certification: A valid POST Dispatch Certification is required.

Competitive: Candidates who have recent/current dispatch experience within the last 12 months are considered highly desirable.

Knowledge of: The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.

Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.

Other Requirements

Sheriff's 911 Communications Officers are required to work rotating shifts, weekends, nights, holidays, irregular hours, and may be required to work overtime.

Must meet minimum requirements for Sheriff's Communications Officer I and possess California Peace Officers Standards and Training (POST) Basic Dispatcher Certification.

Must be able to use a computer and type a minimum of 5,549 net keystrokes per hour.

Must be able to pass an extensive background check that may include a polygraph, psychological, and medical exam. Candidates with ongoing negative contacts with law enforcement will not be considered for hire.

Environmental Conditions: Incumbents wear headsets to answer emergency and non-emergency calls and view computer displays for prolonged periods of time. Work is done in a sedentary, confined, noisy, fast-paced, and challenging environment.

What's Next?

This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the Sheriff's Department may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

If you have any questions regarding this position, please contact Ashley Voegele at ...@rivco.org.