Job Details

Bilingual Customer Service Representative- Commercial Agent

We are looking specifically for an individual who would be bi-lingual and able to speak Korean; due to regional dialects within the language we are looking for individuals who are native speaking Korean and English as the 2nd language. They must be fluent and conversational in both Korean and English.

• This is a fully remote position and can sit anywhere nationwide. If the candidate is not local to an office, this would be strictly contract. 6 months extendable.
• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems.

Qualifications:

• We are looking specifically for an individual who would be bi-lingual and able to speak Korean; due to regional dialects within the language we are looking for individuals who are native speaking Korean and English as the 2nd language. They must be fluent and conversational in both Korean and English.
• HS Diploma or GED with a 2 years of customer service experience
• Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
• Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must complete employment testing prior to submission.

Preferred qualifications:

• Call center experience is preferred
• Healthcare industry experience
• Medical background helpful

Please apply with your interest. You may also reach out to me at ...@alphambe.com

Thank you,
Ashu

We provide a comprehensive package which includes.
Benefits

• Medical for full time employees
• Dental, and Vision Insurance
• Life Insurance, Short-Term Disability, Long-Term Disability, etc.