Job Details

Utilize ServiceNow to create, track, and research incidents and work orders. Provide level 1 troubleshooting for equipment both on and off the network, assisting store personnel resolve issues to avoid dispatching a work order. Proactively monitor networked equipment, including but not limited to food, beverage, fuel, and HVAC equipment. Follow all environmental and safety regulations in regard to fuel use at store, including monitoring Automatic Tank Gauges, addressing fuel spills, and other duties. Answer incoming phone calls from stores, technicians and vendors, and meeting department metrics. Process rejected Work Orders in a timely fashion. Research charge disputes. Respond to email requests from outside departments, stores, and vendors. Create bulk work orders by request. Research and correct Work Orders that fail due to incorrect categorization, location, etc. Submit suggestions to improve team knowledge base. Take professional development classes as directed by leadership. Prov...Support Specialist, Maintenance, Support, Specialist, Technology