Job Details

Responsibilities:Answer customer phone calls and emails to provide technical support.Troubleshoot and resolve problems related to:POS systems and terminalsPOS printers and peripheralsInternet connectivity and phone systemsSoftware installations, upgrades, and configurationsWi-Fi and general network connectivityFirewall connectivity and configurationOffice computer performance and application issuesOther IT-related services and support as neededEnter and maintain tickets in our ticketing system, accurately documenting issues, troubleshooting steps, and resolutions.Escalate complex issues to higher-level support teams when appropriate.Follow up with customers to ensure full issue resolution and satisfaction.Participate in ongoing training to stay current with new technologies and internal procedures.Qualifications:Basic understanding of computer hardware, networking concepts (IP addressing, Wi-Fi setup, firewalls), and phone/VoIP systems.Strong troubleshooting and problem-solving skills.Excellent communication, organization, and customer service abilities.Reliable internet connection and ability to work independently in a remote environment.Preferred: CompTIA A+ certification or equivalent technical training.Training available for motivated candidates eager to develop IT support skills.Benefits:Competitive hourly pay ($15$25/hr).Flexible remote work environment.Ongoing technical training and opportunities for career advancement.How to Apply: Please submit your resume and a brief cover letter describing your technical background and customer service experience.
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