Job Details

Lead Guest Service Agent - Limelight Mammoth

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).

The Lead Guest Service Agent is responsible for training newer team members and providing organized, up-to-date knowledge for Guest Service team members and guests. This role will act as the point of contact for staff and guest. This involves managing guest inquiries and assisting with the efficient operation of the guest services team. This position reports to the Front Office Manager.

The pay for this position is $20.00 per hour plus tips.

Applications for this position will be accepted until January 11, 2026.

Essential Job Functions/Key Job Responsibilities

• Train new Guest Service employees on hotel processes and procedures while acting as a support for questions
• Ensure Front Office Leadership is aware of the guest's comments and/or complaints
• Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork
• Pick up and deliver guests to various local locations as scheduled by the Front Desk or Transportation Coordinator
• Be the Guest Service expert on all daily hotel functions, locations and operating times for appropriate guest direction
• Perform and record regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks
• Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
• Other duties as assigned

Qualifications

Education & Experience Requirements Must be over 18 years of age A valid driver's license is required 1 year of guest / customer service skills required

Knowledge, Skills & Abilities Proficient knowledge of industry trends and best practices Proficient knowledge in company policies and procedures Proficient knowledge industry terminology Ability to engage with customers in a positive and helpful manner Skills in coaching and mentoring team members Skill in assigning tasks and responsibilities to team members based on their strengths Follows all safety policies and procedures and exercises caution when working Ability to work in collaboration with others to achieve team goals Ability to identify straightforward issues and propose simple solutions Ability to handle difficult customer interactions and ensure high levels of satisfaction Ability to manage multiple priorities and projects simultaneously without sacrificing quality Ability to work independently with minimal supervision, completing work at a high standard

Work Environment & Physical Demands

Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Health, Dental and Vision Insurance Programs Flexible Spending Account Programs Life Insurance Programs Paid Time Off Programs Paid Leave Programs 401(k) Savings Plan Other company perks