Job Details

Description:

• Responsible for defining, enforcing and promoting policies and programs to ensure best in class Customer Experience and hence drive Customer Satisfaction across our marketplace business.

Core Functions include: -

• Design and build reports, scorecards and dashboards .
• Data mining including heavy text mining for gaining insights from text
• Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects.
• Ability to build relationships and work cross functionally within partners teams (including Business Intelligence, Customer Care, Customer Experience, Business Units)

Position Description :

• This position is responsible for the operation of a department.
• An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
• Manages the development and execution of cross-functional projects (for example, systems, reporting, analytics) and analytics initiatives for Global Marketplace by partnering with business to determine needed capabilities to support global business strategies; evaluating existing systems capabilities and identifying strategic gaps; determining systems solutions that are sustainable; developing project plans based on business needs; working with project stakeholders to ensure alignment on project strategy and results; driving projects to completion; and presenting results to leadership.
• Analyzes and interprets information to improve business efficiency and effectiveness by identifying industry data trends (for example, reputational metrics, seller scorecard indicators) and benchmarks; designing, coordinating, and implementing new reporting, analysis, and data-management solutions; providing guidance and advising on next steps based on insights objectives and research; proposing improvements for strategic and tactical initiatives (for example, driving experience scores, increasing reputation measures); and promoting the application of insights to support departmental and leadership decisions and goals.

What project or initiative will they be working on?

• Client related analysis and material followed by assisting in process improvement initiatives to scale data and measurement solutions.
• Contribute with building measurement/analytics tools and platforms reflect the best and most appropriate solutions available.

Will this role be hybrid?

• Yes

If hybrid, how many days per week will need to be in office?

• Not mandatory to be in office but needs to be close to Hoboken for meetings when needed.

Top 3 Skills Needed or Required

• SQL
• Client presentation
• Media measurement knowledge
• Project management

What are the day-to-day responsibilities?

• Day to day responsibilities include working with internal and external partners in recommending & performing analysis that help drive supplier narratives. Team members are also responsible for project managing innovation initiatives.

What is the makeup of the team?

• The team supports the Hardlines business and is made up of 3 other analysts that support specific departments within the Hardlines business.

Required Skills : Project Management

Basic Qualification :

Additional Skills : Marketing Analytics Manager

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No