Job Details

Role: Policy Admin System/ Policy Admin - SME Role
Location: 100% Remote role in EST.

Division: CSI-Innovation & Transformation.

Duration: 12 months+

Rate: Market

About the Team

In this position, you are part of a team supporting the policy administration system used by several types of Commercial P&C insurance products of Swiss Re Corporate Solutions North America. The team's primary focus is to consistently provide superior customer service to our underwriting business partners. We respond to issues and requests for change to the functionality as well as continue to find ways to deliver operational efficiencies. To ensure consistent customer focus, strong relationships have been built with our business partners and vendors. The Requirements Engineer serves as the principal conduit between the business and the software development team throughout the lifecycle of an issue or change request.

Job Description:

In this position, you are responsible for supporting the Product Owner in defining user stories and detailing out requirements with business support for their use of the policy administration system. In supporting the business, you will be responsible for collaborating with the business team members, internal IT team members, and vendor team members.

Main task Will include:

Gather and understand requirements; work with clients, users, business/product owners & SMEs to understand their requests and be able to translate and breakdown requests into user stories; authoring additional requirements artifacts and project documentation as needed.

Understand the overall Landscape architect from an End-to-end perspective; work with developers in finding best solutions from a user perspective

Support system upgrades including ensuring all changes are adequately tested, coordinating the release to production with our vendor partner, and handle notification of system outage.

Ensure that system changes are in line with business requirements by creating test plans & expected results, conducting some testing, and coordinating with the testing team to review test results.

Provide support to end users when they identify issues - attempt to resolve the issues or ensure issues are reported/logged with developers, the correct priority is set, and work-arounds are identified.

Review & update knowledge-based articles used for production support as needed.

Support/Coordinate testing of infrastructure changes.

Be an integral part of the team by supporting our need for continuous improvement of our processes and operational efficiency.

About You:

Bachelor's Degree or equivalent preferred

Strong understanding of the fundamentals of system analysis & design

Familiarity with the Software Development Life Cycle and Agile concepts

Experience with Agile methodology, writing user stories, open collaboration, etc

Strong verbal and written communication skills with proven ability working in globally located team situations, understanding and demonstrating sensitivity toward cultural differences

Ability to cultivate networks throughout an organization to gather support and create a foundation for future influence

Sound decision-making skills and ability to take decisive action

Ability to align priorities of own area with the direction and priorities of the broader organization

Flexibility with changes in tasks and priorities

Demonstrate a willingness to adapt to shifting or competing priorities and try new things, even at the risk of failure.

Solid understanding of Commercial Insurance

Knowledge of insurance policy transactions and lifecycles

Solid understanding of data models / table structures with proven ability to create / execute SQL, conduct data analysis and provide conclusions

Familiarity with Webservices, XML, JSON and API a plus