Job Details

Policies & Procedures Content Manager

JOB SUMMARY

The Policies & Procedures (P&P) Content Manager is a dedicated role responsible for the ongoing management, integration, and communication of policy and procedure updates across our home health and hospice operations.This position is crucial for supporting agencies, and their consistent and timely compliance with current and future regulatory requirements, and internal requirements to ensure operational excellence throughout our home healthcare footprint.

ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDEBUT ARE NOT LIMITED TO THE FOLLOWING:

• Manage the central policy and procedure library, and ensure all documents are organized, current, and accessible to relevant stakeholders.
• Receive, review, harmonize, and coordinate the integration of policy and procedure updates provided by external vendors (e.g., Corridor for federal updates, Navex for state and other regulatory alerts), and internal departmental updates.
• Serve as the point of contact for policy update notifications from external vendors and facilitate the timely distribution and integration of these updates into existing policies and procedures, under the advisement of the Policy Committee.
• Coordinate with clinical, compliance, human resources, legal, and IT teams to review, approve, and integrate regulatory and internal changes into organizational policy frameworks.
• Facilitate committee meetings on a regular basis (monthly or quarterly) to review and approve policy updates and ensure multi-disciplinary oversight to prevent inadvertent unilateral changes.
• Communicate policy changes and updates to all affected agencies and departments and ensure understanding and compliance.
• Utilize policy management platform - Policy Tech to manage workflows, track policy integration and completion rates, automate reminders, and oversee the timely integration of changes and approvals.
• Maintain historical and current versions of policies and their edit trail to ensure transparency and tracking of all policy changes.
• Support the customization and build of the platform, and ensure proper approval of workflows and final ratifications, where required.
• Demonstrate service excellence and the values and mission of the Company in all aspects of work performance, build positive relationships, and communicate effectively.
• Maintain confidentiality in accordance with the Health Insurance Privacy and Portability and Accountability Act (HIPAA) and all other established policies, procedures and standards of care.
• Perform other related duties and special projects as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Bachelor's degree OR equivalent combination of education and experience.
• Minimum of three (3) years of healthcare, compliance, clinical, or legal experience required. Preferably with one (1) year in a home health or hospice environment.
• Must have a general understanding of healthcare compliance, regulations, and policy development and integration processes.
• Experience with document management systems and policy management platforms is strongly preferred.
• Exceptional organizational and project management skills, with the ability to manage multiple concurrent deadlines and initiatives across diverse teams.
• Strong technical writing skills, with the ability to draft clear, concise, and accurate policy documents and communications.
• Excellent communication and stakeholder engagement abilities, with experience facilitating cross-functional collaboration, and training end users on new policies or systems.
• Attention to detail, accountability, and a proactive approach to problem-solving and process improvement.
• Ability to work independently and as part of a committee structure, and comfortable navigating ambiguity related to budget ownership, flat reporting structure, and cross-functional team needs.
• Enthusiasm, passion for working with people, and an internal drive to improve the Company.

PREFERRED KNOWLEDGE AND SKILLS:

• Excellent critical thinking skills and organizational abilities.
• Exceptional written, oral, and interpersonal skills and the ability to effectively interface with all staff.
• Comfortable analyzing information and dealing with complexity.
• Able to handle confidential material in a reliable manner.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to effectively prioritize workload in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite.

Compensation: $70,000-$80,000

Why Join Us?

Something else that sets us apart from other companies is the quality of our most valuable resources - our people! We are dedicated to living out our culture as defined by our core values, "CAPLICO":

• Customer Second - We prioritize and support our team so they can deliver exceptional care.
• Accountability - Own your work and outcomes.
• Passion for Learning - Grow continuously with curiosity and culture.
• Love One Another - Build authentic, respectful, and trusting relationships.
• Intelligent Risk Taking - Innovate and challenge the status quo.
• Celebrate - Recognize the small wins, they add up!
• Ownership - Be the CEO of your role.

Additional Benefits:

• True Work-Life balance - We believe in taking care of yourself before you take care of others!
• Full benefits package (medical, dental, vision, 401(k) with match)
• Paid time off, holiday pay, and professional development
• Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.

About Pennant Services

We support over 180 home health, hospice, senior living, and home care operations across 14 states. Our Service Center model empowers local leadership while providing centralized clinical, legal, HR, IT, and compliance support to help ensure high-quality care.

www.pennantgroup.com

Pennant Service Center

1675 E. Riverside Drive, #150

Eagle, ID 83616

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at