Job Details

Job Title: Customer Service Representative (CSR) / Appointment Setter
Location: Fully Remote (with travel to Salem, NH office 1-2 times per month for meetings)
Job Type: Full-Time, 40 hours per week
Compensation: $20-$28 per hour, based on experience
Additional Compensation: Commission opportunities available after training

Position Overview
We are seeking a professional, motivated, and customer-focused Customer Service Representative / Appointment Setter to join our growing team. In this fully remote role, you will be the first point of contact for prospective and existing customers - handling inbound and outbound communications, qualifying leads, and scheduling appointments for our sales and service teams. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and is confident communicating by phone, text, email, and chat.

Key Responsibilities

• Deliver professional, friendly, and consistent communication across all customer interactions
• Make outbound calls and respond promptly to inbound inquiries via phone, text, email, and chat
• Qualify leads based on established criteria, including customer needs, budget, timeline, and decision-maker status
• Clearly and confidently explain basic products and services to prospective customers
• Schedule qualified appointments for sales representatives, consultants, or technicians
• Accurately document interactions and update customer information in the CRM system
• Escalate complex questions or issues to supervisors or appropriate departments when needed
• Maintain high standards of accuracy, responsiveness, and customer satisfaction

Required Skills & Qualifications

• Positive, professional attitude with a strong customer-service mindset
• Excellent verbal and written communication skills
• Strong time management and multitasking abilities
• High level of empathy and emotional intelligence when working with customers
• Strong problem-solving and critical-thinking skills
• Comfort and proficiency using computers, CRM systems, and multiple communication platforms
• Persuasive communication style with the ability to handle objections effectively
• Reliable internet connection and a distraction-free remote work environment

Why Join Us?

• Fully remote position with minimal required travel (1-2 times per month)
• Competitive hourly pay with commission opportunities after training
• Supportive, team-oriented culture with ongoing training and development
• Opportunity to grow within a customer-facing, revenue-impacting role

About the Company:
Our client is a fully licensed Skylight Specialist serving communities from Boston to Portsmouth.