Job Details

- Designing, implementing, and developing ServiceNow modules (ITSM, ITOM & CSM)
- Using Metric Intelligence to identify and prevent potential service outages
- Collaborating with process owners to enhance applications and ensure delivery and support of IT solutions
- Providing technical expertise to evaluate impacts and links between structure, people, process, and technology
- Configuring and setting up ServiceNow ITSM, ITOM & CSM modules for clients as ServiceNow Tech Lead
- Having hands-on development experience in the ServiceNow platform, notably ITSM, CSM & ITOM
- Understanding key technologies used in building ServiceNow integration solutions, including Metric Intelligence
- Building and applying insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions
- Having strong experience in integrations with 3rd party tools using web services, SOAP, email, MID, etc.
- Having experience in UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow
- Creating technical documentation for reference and reporting
- Having hands-on experience on MID Server Integrations
- Implementing ServiceNow Discovery & Service Mapping
- Having a bachelor's degree in any field, with a desired MSc / BE / Masters with specialization in IT / Computer Science
- Understanding Telecom (eTOM, TAM, SID frameworks), OSS / BSS business process, Service Cloud, Sales Cloud, Experience Cloud, SfI CPQ / OM
- Having a minimum of 10-15 years of work experience
- Having experience working in multi-channel delivery projects.