Job Details

Our Approach

Adelman Travel, a BCD company, is a leading global travel management company headquartered in Milwaukee, WI, USA. With over 40 years of experience, we pride ourselves on being an indispensable partner to our clients.

The cornerstone of our approach is based on our commitment to blend Modern Execution with Traditional Service. The travel industry is rapidly evolving with technology at its core, and Adelman Travel is committed to blending cutting-edge solutions with the personalized care and professional expertise that sets us apart. Our promise to deliver successful travel programs to our customers is rooted in our ability to innovate, collaborate and execute. This is our true foundation and the premise that will carry us forward to the future.

Our Culture

The Adelman culture starts with respect for others. We are devoted to transparency, accountability and finding meaningful solutions together. We are passionate about doing what's right and coming together to help each other achieve our best. This results in delivering people-first programs to our clients, powered by extraordinary service and innovative solutions.

If you share this same passion and commitment to service and innovation and would like to join a supportive, results-driven, and positive team, we would love to hear from you.

Position Overview

Adelman Travel is looking for an enthusiastic individual to fill the role of Client Success Advisor. In this role you will be responsible for maintaining and expanding relationships with clients of the organization by managing the company's business objectives. This is accomplished through promoting growth of existing business, process improvement plans and technologies, ensuring standard operating procedure are maintained, customer education and consultation, selling and implementing new products, maintaining positive account relationships, identifying, escalating and ensuring resolution of problems through collaboration with internal departments and ensuring follow through and resolution of service issues, and maximizing revenue as well as savings and cost cutting opportunities. Additionally, this role assists the sales department with bringing in new business as well as implementing that business.

How You'll Contribute to Our Mission

• Ensuring customer satisfaction levels and standard operating procedures are maintained, by advising, selling, implementing, monitoring and benchmarking the company's technologies and services, creating customer reviews to execute and monitor measurements, creating and maintaining service level agreements (SLA) and key performance indicators (KPIs), auditing operations.
• Recommending and implementing internal and external process improvement plans.
• Effectively and profitably retaining business to include involvement in re-bids.
• Analyzing data in order to consult with the customer across all aspects of the travel program.
• Pursuing and developing customer relationships at all levels including key influencers, introducing internal Company staff to customer as applicable to situation, and using education opportunities for company products, services and industry trends to build brand awareness.
• Maintaining profitability margins and meeting Company financial objectives.
• Pursuing and maximizing all revenue opportunities.
• Participating in the sales process including involvement with all implementation calls on newly acquired business.
• Demonstrating and communicating the value of Adelman products and services.

• Experience developing and maintaining strategic relationships and managing key partnerships, with the ability to negotiate profitable contracts.
• Excellent communication skills, with the ability to listen to and understand intricate customer opportunities to create unique and exceptional solutions.
• Ability to negotiate and collaborate with multiple stakeholders.
• Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.
• Robust interpersonal and relationship skills with the ability to get along with a wide variety of personalities.
• Three plus years of B2B experience including competitor awareness with a willingness to learn and understand product and service offerings.
• Superior written and oral communication skills along with the ability to articulate and present materials in a professional environment.