Job Details

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.

As an AI Engineer for the Integrations team, you will be responsible to design, develop, and optimize scalable, high-performance cloud-based solutions. In this role, you will work across the entire software development lifecycle, contributing to architecture, coding, testing, and deployment while ensuring high-quality and reliable deliverables. You'll collaborate closely with cross-functional teams to translate requirements into technical solutions. This position offers the chance to solve challenging technical problems, mentor junior engineers, and make a meaningful impact on the design, development, deployment, and operation of world-class software and features that add customer value.

Key Responsibilities

• Own key responsibilities in the design, architecture, and end-to-end delivery of AI-driven modules.
• Propose innovative solutions by staying ahead of AI landscape trends and emerging technologies.
• Participate in requirements analysis to help with providing the right technical and business solutions for our customers.
• Have key responsibilities within the design, architecture, and end-to-end delivery of your development.
• Write clean scalable code and test and deploy applications and systems.
• Revise, update, refactor, and debug code.
• Participate in code reviews to ensure code quality and share knowledge.
• Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients.
• Involvement in product and platform performance optimization and live site monitoring.
• Participate in an on-call rotation to respond to critical system issues and ensure continuous system reliability.
• Security is at the forefront of your mind in everything that you do.

Qualifications

• AI experience is a must for this position: Strong knowledge of LLMs and hands-on experience building with them - including usage, prompting and model integration.
• Proven understanding and direct experience with Agentic AI systems, including designing, developing, and deploying AI Agents and MCP prototype/servers.
• Familiarity with AI frameworks (e.g., LangChain, LlamaIndex, AutoGen) and modern AI architectures such as RAG, vector databases, reranking, and performance optimization.
• At least 1 year of experience in back-end development using Python, TypeScript/Node.js, or Java, with a focus on security, scalability, availability, and performance.
• Full-stack development experience is a strong plus.
• Nice to have: Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon.

$140,000 - $220,000 a year

This is not including equity and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, qualifications, and experience.

Why join us?

Key moment to join Aircall in terms of growth and opportunities

Our people matter, work-life balance is important at Aircall

Fast-learning environment, entrepreneurial and strong team spirit

45+ Nationalities: cosmopolite & multi-cultural mindset

Competitive salary package & equity

Medical, dental, and vision insurance is 100% covered

401k plan with company matching!

Unlimited PTO - take the time you need to come to work feeling great!

Wellness, internet, and childcare reimbursements

Generous parental leave policy

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.