Job Details

The Senior Manager, Account Management is a strategic leader responsible for overseeing a team of 3-5 Account Managers while owning a high-value portfolio of client relationships. In this role, you will ensure the successful delivery of web & brand engagements across your book of business-prioritizing performance, profitability, operational efficiency, and client satisfaction.
This role requires a confident, collaborative, and solutions-oriented leader who can drive revenue growth, strengthen client partnerships, manage escalations, and inspire account teams to produce exceptional work. You will partner closely with Project Management, Strategy, Design, and Development to deliver measurable results and strategically grow accounts.

Day to Day:

Lead, Manage & Develop a Team

• Lead, mentor, and develop a team of Account Managers across varying seniority levels
• Conduct weekly team meetings, weekly 1:1s, performance evaluations, and goal-setting conversations
• Foster a culture of high accountability, collaboration, curiosity, and continuous improvement
• Support team members with strategic recommendations, client deliverables, and QBR presentations
• Oversee team initiatives to improve department operations, documentation, and communication
• Monitor and report on team performance, revenue forecasting, and utilization for CS leadership

Own a Portfolio of Key Accounts

• Directly manage 5-6 enterprise or strategic accounts as a trusted advisor and strategic partner
• Lead client strategy across WordPress, Drupal, and Shopify website build projects and ongoing support retainers
• Translate business goals into integrated digital strategies and measurable outcomes
• Own client presentations, quarterly business reviews, roadmaps, forecasted results, and performance reporting
• Demonstrate ROI using data-driven insights, analysis, and performance outcomes
• Review and refine deliverables from cross-functional teams to ensure quality and strategic alignment
• Proactively manage client health, mitigate risk, and lead escalation resolution to protect revenue and retention

Revenue Ownership & Growth

• Own revenue forecasting for your book of business and ensure accuracy against plan
• Identify upsell, cross-sell, and renewal opportunities that drive incremental growth
• Drive stronger client adoption of new and emerging capabilities, workflows, and tools
• Improve account profitability through margin management, resource allocation, and scope adherence

Operational & Strategic Leadership

• Ensure teams are delivering on time, on budget, and within scope
• Partner with Project Management and Department Leads to plan resources and optimize utilization
• Implement process improvements that enhance speed, quality, communication, and delivery
• Stay current on AI trends, and how to best implement AI into daily workflows for efficiency and successful client outcomes
• Represent Account Management in cross-departmental initiatives, trainings, or task forces

What You'll Bring

• Bachelor's degree in business, marketing, communications, or a related field
• 8+ years of client-facing account management experience in a digital agency environment
• 4+ years of experience managing direct reports, preferably within an agency environment
• Proven ability to manage complex enterprise accounts with multi-channel digital programs
• Deep understanding of CMS platforms (WordPress, Drupal, & Shopify), meaning you're proficient with making backend updates yourself if needed
• Demonstrated comfort working with data-turning performance metrics into insights and recommendations
• Skilled at cross-functional leadership, influencing without authority, and regularly exercising emotional maturity
• Strong business acumen-able to forecast revenue, track performance to plan, and protect margins
• Experience with Slack, Google Workspace, and project management tools (ClickUp)
• Experience with agile or hybrid project management methodologies a plus