Job Details

Department: Philanthropy and Outreach

Location: Main Campus - Lynnwood, WA 98087

FLSA Status: Non-exempt

Position Status: Regular, full-time

Position Type: Hybrid; 75% Remote/ 25% Onsite

Salary: $27.98 - $34.20 per hour

Reports to: Associate Director of Philanthropy

The Database Coordinator is the guardian of data integrity for PAWS' fundraising operations. This role supports the day-to-day accuracy and optimization of our donor database, Raiser's Edge (RE7/NXT), ensuring that our Philanthropy and Outreach team has the reliable information needed to drive donor stewardship and organizational growth. The Database Coordinator is also the primary point of contact for data maintenance, complex reporting, and financial reconciliation. This position is primarily remote but is based out of our Lynnwood administrative offices. To stay connected to our mission and team, occasional travel to PAWS locations in Seattle and Snohomish, as well as local event sites, will be required.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

In accordance with organizational policies, duties include but are not limited to:

Database Administration & Data Integrity

• Support day-to-day administration of Raiser's Edge (RE7/NXT) by maintaining accurate gift and constituent records, ensuring reliable data entry and system integrations, in accordance with established policies and procedures.
• Assist with managing user access to Raiser's Edge and related systems under the direction of senior staff, ensuring appropriate access levels and confidentiality compliance.
• Support oversight of integrations between Raiser's Edge and Philanthropy systems (e.g., GoFundMe, Greater Giving, Donor Drive), including monitoring data flow and supporting data imports to ensure accuracy and completeness.
• Identify and help correct data inconsistencies, supporting ongoing data cleanup and maintenance efforts, including use of Raiser's Edge Data Health tools (e.g., AddressFinder, EmailFinder, duplicate management).
• Monitor updates to Raiser's Edge, including the transition from Database View to NXT and Unified View, and support related process updates.
• Collaborate with Philanthropy software vendors and technology partners-including Blackbaud-for troubleshooting and problem-solving, escalating issues or feedback to senior staff as appropriate.
• Create, document, and update procedures for data entry, extraction, and interpretation in alignment with established policies, supporting efficiency and accuracy across systems.
• Support coordination with the Finance department to help ensure gifts and revenue are accurately recorded, coded, and reconciled between Raiser's Edge and QuickBooks.

Advancement Operations

• Build and maintain segmented lists, queries, reports, and data exports to support fundraising, donor relations, communications, and reporting needs.
• Translate data and reporting requests into accurate queries, reports, lists, or exports aligned with intended use and data standards.
• Communicate daily with internal and external stakeholders by phone, email, and in person, providing timely and professional responses to questions and requests.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• Must be a high school graduate or equivalent and be able to read, write and speak clearly in English so that written and verbal instructions can be followed.

RELATED EXPERIENCE:

• Minimum of 2 years of experience in donor database operations and tracking systems.
• Minimum of 1 year of hands-on experience with Raiser's Edge (RE7/NXT).
• Experience supporting data hygiene and database management using Raiser's Edge Data Health tools (e.g., AddressFinder, EmailFinder, duplicate management), including data cleanup and ongoing maintenance of accurate constituent records.
• Hands-on experience building and running queries, reports, and data exports to support fundraising, donor relations, and communications.
• Demonstrated experience working with and following donor database policies and procedures.
• Fundraising and special event experience within animal welfare, environmental, or mission-driven nonprofit organizations is desirable.

REQUIRED COMPETENCIES:

• Brings a flexible, solutions-oriented approach to working in a lean organization with evolving priorities, demonstrating the ability to pivot effectively while maintaining focus on core objectives.
• Comfortable learning and adapting to new technologies, systems, and workflows in a dynamic, evolving technical environment.
• Exceptional attention to detail, accuracy, and follow-through.
• Strong written and verbal communication skills with a professional, engaging, and customer-focused approach.
• Proven ability to organize, prioritize, and manage multiple projects in a fast-paced environment while meeting deadlines and adapting to changing priorities.
• Exercises sound judgment consistent with organizational standards, policies, and applicable regulations.
• Self-motivated and flexible team player who can also work independently.
• Demonstrated ability to work maturely, respectfully, and effectively with diverse groups while maintaining high standards of customer service and confidentiality.
• Approaches all interactions with professionalism, tact, patience, and sincerity.
• Ideal candidates embody the organization's core values: commitment, compassion, respect, kindness, and trust.

TECHNICAL SKILLS:

To perform this job successfully, an individual should have knowledge of the following.

• Demonstrated knowledge of Raiser's Edge (RE7/NXT) required; experience with related fundraising software suites preferred. Familiarity with digital fundraising platforms, including peer-to-peer systems, is desirable.
• Experience working within established database standards, naming conventions, and documentation.
• Strong proficiency in Microsoft Excel, Word, and database programs.
• Proven ability to process data accurately and apply a basic understanding of accounting principles.

SCHEDULE:

• Monday - Friday, with the occasional evening or weekend work to support PAWS signature events.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is regularly required: Frequently remains in a stationary position (sitting or standing) for prolonged periods while using a computer and office equipment.; Regularly operates a computer and handles paperwork using repetitive hand and finger motions.
• Occasionally Required: Must be able to lift and/or move up to 30 pounds (e.g., event supplies or animal crates); stoop, kneel, squat, crouch, or crawl during event setup or while interacting with animals.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus for prolonged computer use and event safety.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• As a hybrid role, the employee must have access to a dedicated home office or remote workspace and reliable high-speed internet to ensure secure system access and consistent productivity.
• While working at the Lynnwood administrative office or other PAWS locations, the employee is regularly exposed to companion animals. The noise level is typically low to moderate, though it may increase during peak activity hours or events.
• While primarily working in a professional office or remote setting, the employee may occasionally be exposed to outdoor elements and varying weather conditions while supporting signature events (e.g., PAWS Walk).