Job Details

Purpose:

The Director, Financial Operations - Program Execution & Settlement is accountable for the execution and settlement of customer and supplier commercial programs that sit outside the direct processing lanes of Accounts Receivable and Accounts Pay able, but are critical to the accurate realization of earned value and the uninterrupted flow of cash.

This role owns the operationalization of contractual financial programs - including rebates, supplier funds, allowances, bill-backs, incentives, and third-party billings - ensuring these programs are accurately calculated, applied, and settled across AR and AP. The position serves as the central owner for translating commercial agreements into executed and settled financial outcomes.

Job Responsibilities:

Core Responsibilities

• Own the execution of customer and supplier commercial programs, including rebates, incentives, allowances, supplier funds, and related bill-back arrangements.
• Ensure contractual terms are operationalized accurately, consistently, and at scale based on volume, performance, and program rules.
• Translate commercial agreements into repeatable financial execution models that result in timely and accurate earned value realization.
• Own the settlement of program-related balances across receivables and payables, including credits, offsets, and netting activities.
• Ensure program execution results in clean, agreed, and settled financial outcomes - not perpetual open balances.
• Partner closely with AR and AP leaders to ensure program activity integrates smoothly into cash application and supplier settlement processes.
• Act as the primary point of accountability for financial activities that span customer, supplier, and third-party relationships.
• Collaborate with Commercial, Sales, Procurement, Customer Experience, Supplier Services, and Controllership teams to ensure financial programs execute as intended.
• Serve as the escalation owner for program execution and settlement issues, driving resolution and structural remediation where needed.

Additional Responsibilities

• Identify recurring execution or settlement breakdowns and redesign processes to improve accuracy, timeliness, and scalability.
• Drive standardization, documentation, and automation of program execution workflows.
• Partner with Finance Transformation and ERP teams to enable system-based execution and settlement where possible.
• Ensure program execution and settlement activities are financially sound, auditable, and aligned with accounting policies.
• Maintain clear visibility into in-flight programs, accrued balances, and settlement status.
• Support controllership and audit activities related to commercial program execution and settlement.

Performs other duties as assigned

Job Requirements:

Education/Certifications:

• Bachelor's degree in Finance, Accounting, Business, or related field;
• CPA or MBA preferred

Experience:

• 10+ years of progressive experience in financial operations, commercial finance, controllership, or shared services environments.
• Deep understanding of AR/AP processes and the financial mechanics that sit between them.
• Proven experience executing complex, contract-driven financial programs at scale.

Knowledge/ Skills/ Abilities:

• Deep understanding of end-to-end cash-cycle execution, including how commercial programs (rebates, supplier funds, third-party billings, credits, and offsets) translate into receivables, payables, settlement timing, and balance-sheet outcomes.
• Strong working knowledge of complex commercial agreements and settlement mechanics, with the ability to translate contractual terms into executable financial processes and reliable settlement outcomes.
• Proven ability to lead cross-functional program execution and settlement continuity, orchestrating work across Receivables, Payables, Commercial, Customer Experience, Supplier Services, and Technology to ensure lifecycle completion.
• Exceptional problem-solving and remediation capability, including identifying root causes, resolving exceptions, and preventing leakage across AR/AP intersections and settlement touchpoints.
• Demonstrated execution discipline and accountability, with the ability to manage competing priorities, navigate ambiguity, and deliver measurable improvements in settlement timeliness, working-capital efficiency, and operational reliability.

Work Environment:

Remote Role:

• This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):

• This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons. This role will require periodic travel to our offshore offices in India and the Philippines.

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