Job Details

JOB SUMMARY:

The IP Trainer II helps document, deliver, manage, and analyze intellectual property (IP) training for all new and existing members of Legal Support Services in accordance with applicable laws, rules, and procedures, as well as firm and departmental policies and best practices, as well as practice and support-related software applications and other training needs as necessary under the direction of the Manager of IP Training. The IP Trainer II will be responsible for new hire orientations and training, ongoing training programming for existing staff, training for practice-related software applications, one-on-one and specialized training as needed, third-party training for staff and administration, and any other matters deemed appropriate in accordance with firm and departmental policies, procedures, and training needs.

ESSENTIAL FUNCTIONS:

• Assists with the design and delivery of intellectual property training programs and resources for new and existing members of Legal Support Services.
• Assists the Manager of IP Training , other training team members, and other firm management to identify and address training needs within Legal Support Services.
• Assists with the creation, drafting, and maintenance of curricula, training manuals, and other instructional documentation.
• Utilizes a variety of training methods, communication skills, and presentation skills to encourage and enhance participation and increase opportunities for learners' success.
• Creates a supportive environment in which learners are comfortable asking and answering questions, making comments, and sharing concerns.
• Demonstrates flexibility and patience toward learners and their needs, including identifying and meeting the learners' needs for feedback and clarification.
• Assesses the extent to which learners achieve training objectives including, but not limited to, identifying any competency deficiencies and addressing training issues and needs with the Manager of IP Training and respective firm management.
• Keeps apprised of new trends and updates at the USPTO to ensure efficient delivery of material content and topics to support staff which includes, but is not limited to, researching USPTO rules and regulations; reviewing USPTO alerts, IP related blogs, etc.; and/or working with members of firm committees and/or management.
• Assists with development and implementation of best practices, as well as procedures to ensure adherence to best practices.
• Provides problem-solving research and feedback relating to new and/or revised procedures, law and/or rule changes, group/department/firm initiatives, etc. as needed.
• Continuously works to maintain consistency in the training team's practices and improve training services.
• Demonstrates flexibility with addressing various and changing training and/or business needs for individuals, the department, and/or the firm.
• Establishes and maintains credibility through personal conduct, social practices, demonstration of content expertise, and professionalism.
• Serves as a backup/alternate to other training team members as needed.
• Assists with the assessment, testing, training, and implementation of new and existing software as needed.
• Assists with department and/or firm needs as needed.
• Assists with projects and participates in pilot programs.
• Acts as a training resource for other groups or departments.
• Performs other related duties as assigned.

QUALIFICATIONS:

• Bachelor's degree preferred.
• Minimum of three (3+) years of IP experience in a law firm or professional setting. Law firm setting preferred.
• Comprehensive knowledge of IP prosecution procedural terminology, requirements, and workflow.
• Demonstrated level of comfort in a professional teaching/training role including the ability to interpret needs and respond within established guidelines with minimal supervision.
• Demonstrated success functioning in a demanding service-oriented environment.
• Exceptional oral and written communication skills and the ability to effectively communicate complex concepts and procedures.
• Strong interpersonal skills and ability to work effectively with different levels of constituencies both as an individual contributor and in a team setting.
• Strong critical thinking, interpretive, and problem-solving skills.
• Excellent time management, prioritization, analytical, problem-solving, and organizational skills with meticulous attention to accuracy and detail.
• Ability to prioritize own work and the work of others effectively in a high-pressure environment.
• Ability to learn, retain, and apply policies, practices, and procedures in various circumstances.
• Ability to work with a team, which may involve cross training to provide similar support services to other functional areas in the department.
• Flexible with a capacity to respond calmly, efficiently, and effectively in stressful situations.
• Ability to handle multiple tasks simultaneously, and able to prioritize tasks in a very efficient manner.
• Highly proficient in MS Outlook, Word, Excel, and applicable IP software solutions.
• Ability to maintain confidentiality of matters and other firm business information.
• Punctual and reliable and able to meet deadlines and work effectively under pressure.
• Ability to adhere to established work schedule, but with flexibility required to respond to workload demands and work additional hours when needed.

Wolf Greenfield offers a comprehensive benefit package focused on the overall well-being of firm employees. Our benefits include multiple health care plan options, vision and dental insurance, flexible spending accounts/health saving accounts and life insurance. Eligibility for our employer sponsored 401(k) plan includes an employer match and discretionary profit sharing. The firm is invested in our employees development by providing tuition reimbursement and professional development opportunities. Additionally, WGS offers further benefits and perks focused on employee well-being including generous paid time off; including sick time and vacation time, parental leave, commuter benefits, charitable matching gift program, well-being support and much more!

Wolf Greenfield does not offer visa sponsorship. All job openings are subject to export control regulations.

Any offer of employment is subject to the successful completion of a background check. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Physical Demands: The firm will strive to provide reasonable accommodations, as requested, to enable an employee with a disability to successfully perform this position in our office setting. Frequent communication is an essential aspect of this position and employees must be able to exchange timely and accurate information in a variety of situations. This position may also encompass maintaining a stationary position for long periods of time (at least up to 50% of the workday) with occasional movement, as well as lifting and/or moving objects that weigh up to 25 pounds. Other essential functions may apply and employees working remotely have the same or similar requirements.

Work Environment: The office work environment of the firm is characteristic of the environment the job holder will encounter. In this typical office setting, an employee will encounter standard office equipment and any noise associated with that equipment. The noise level is usually quiet to moderate. The office setting of Wolf Greenfield requires the ability to manage multiple work priorities along with frequent interruptions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.